Cancellation, Return & Replacement Policy
- Cancellation prior to shipment – Order once placed, can be cancelled within 24 hours only. For cancellation requests please get in touch with us on firstname.lastname@example.org. Once your cancellation has been confirmed, your payment shall be refunded back to you within 7 to 10 working days.
- Cancellation after shipment, delivery or installation – You cannot cancel an order once the product has been dispatched.
Returns or Replacements
- Returns are accepted only for the following reasons:
- Damaged Product
- Manufacturing Defect
- Incorrect Product
- In case you identify quality or a manufacturing defect or the product has been received in a damaged condition, our service technician shall inspect your product and carry out an assessment. After his assessment, the service technician will choose to either repair or replace the concerned defect/damaged area or the entire product itself.
- The decision to return, repair or replace will be at the sole discretion of JSW Living Pvt. Ltd.